The Customer Dynamics That Are Changing Retail Credit Forever

Vyze Reveals The Latest Results From Their 3rd Annual Consumer Preferences Survey
With Guest Speaker, Brendan Miller, From Forrester Research

Watch The Webinar Recording

Despite the plethora of retail bankruptcy headlines in 2017, some retailers are continuing to exceed growth estimates. What are these retailers doing differently? 

According to Forrester Research,

“Retailers are feeling that they need to get back to their core competencies of understanding their customers, offering great products, and serving up great experiences.”  The Top Retail Technologies To Watch in 2017 Forrester Research, Inc., 3/8/17

Today, retailers exceeding sales recognize they need to focus on the core. This includes driving exceptional experiences beyond the “add to cart” button and into the purchase process.  

Vyze recently commissioned a survey of 2,000 consumers to find out exactly how each generation feels about shopping with retail credit, revealing some surprising results, like the fact that 20% of Gen-Zers already have two or more retail store cards. 

During the webinar, guest speaker, Brendan Miller, Forrester's Principal Analyst and Vyze’s VP of Retail Services, Jai Holtz will share the data and analyze it so you have a game-plan on what to do next.

  • What generation cares the most about retail credit 

  • How many and what store cards are found in consumer's wallets

  • Does retail credit really impact customer loyalty

  • What checkout experiences are most important to each generation

  • What are the key considerations when making retail credit decisions

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Brendan Miller, Principal Analyst at Forrester Research

Brendan serves eBusiness & Channel Strategy Professionals. He focuses on the convergence of payments, point-of-sale (POS) and commerce platforms, data, loyalty, and personalization. Brendan has specific expertise helping eBusiness leaders understand the opportunity derived from payments that can lead to new customer acquisition and long-term value. His interests focus on mobile commerce, retail shopping, eCommerce, merchant risk, stored value, alternative payments, and how payment systems integrate into broader commerce experiences.


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Jai Holtz, VP of Lending & Customer Success, Vyze

Jai Holtz is a thought leader in retail financing. He has more than 20 years of experience leading financial services at Sears Holding Corporation. During his time at Sears he oversaw the development and management of all financial service products.  As the VP of Strategic Retail Services at Vyze, he leverages his retail expertise to enhance Vyze’s solutions and service offerings.


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