How Customer-Obsessed Retailers Are Rethinking Payments

A conversation with Retail Payments Expert, John Grund, First Annapolis Consulting 

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Retailers are in a race to create the store of the future: facial recognition, artificial intelligence, virtual reality, wearables and IoT. A host of red-hot technologies are creating a customer experience unmatched in convenience, personalization and wow factor.

However, there is one innovation that retailers have yet to firmly grasp: payments. 

Join us as we discuss the tried & true and hot & new ways retailers are leveraging payments to grow their bottom line with leading expert John Grund, Head of Issuing and Retailer Services & Partner at First Annapolis Consulting.

Topics that will be covered include:

  • Why it’s time that retail executives pay attention to innovations in payments

  • What is the potential payoff of leveraging additional payment methods including mobile wallets, cobranded credit cards, and other loyalty programs

  • What are the latest payment innovations

  • How leading retailers in each industry vertical stack up on their payment options

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John Grund, Partner at First Annapolis Consulting, A Division of Accenture
John Grund joined First Annapolis in 1995 and co-manages the Card Issuing practice area where he helps clients develop and execute payment product strategies. One of John’s principal specialties is the formation and growth of financial services partnerships between leading financial institutions and market leaders in the retail, grocery, airline, hotel, automobile, and technology sectors.  

John’s clients include the world’s largest retailers, banks, and manufacturers. For almost 20 years, he has advised clients on the formation, expansion, and restructuring of complex multi-faceted credit card and prepaid partnerships. He also advises clients on a range of emerging payment products at both a strategic and tactical level particularly as they relate to consumer and merchant adoption.

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